🔧 General IT Support

What areas do you cover?

All of Berkshire, including Reading, Bracknell, Wokingham, Maidenhead, Newbury, Slough, Ascot, and Windsor. We also cover London. Please dont let this put you off we can travel if your area isnt listed.

Do you help home users?

Absolutely — we support home users, seniors, students, freelancers, and small businesses.

Do you offer same-day support?

Yes! We offer same-day remote sessions and often same-day visits depending on availability.

💻 Laptop & PC Repairs

Can you fix slow laptops?

Yes — most slow devices only need an SSD upgrade, tune-up, or cleanup.

Do you replace laptop screens or batteries?

Yes, most models are supported. Prices vary based on parts.

Do you repair Macs?

Yes — software issues, optimisation, and some hardware repairs depending on the model.

📶 WiFi & Networking

My WiFi keeps dropping. Can you fix it?

Yes — we identify the cause (router, interference, settings, signal strength) and fix it.

Can you fix WiFi dead zones?

Yes — using boosters, mesh systems, access points, or better router placement.

Do you set up home offices?

Yes — we configure WiFi, printers, webcams, and all essential devices.

🏢 Small Business IT

Do you offer monthly IT support contracts?

Yes — flexible, affordable plans starting at £79 per month excluding VAT.

Do you support Microsoft 365?

Yes — Teams, OneDrive, email setup, migrations, and admin support.

Can you help with office moves?

Absolutely — we set up networking, devices, printers, and connectivity.

💷 Pricing & Payments

How much do you charge?

• Remote support: £30 per hour
• Home visits: £60 per hour
• Business support: £70 per hour
• Monthly plans: From £79 per month
• Repairs: Priced individually

Do you charge callout fees?

No — only travel costs (PAT Testing pricing has a callout charge which includes 20 items)

How do I pay?

Card, bank transfer, or cash.

🕒 Bookings

How do I book an appointment?

Use the contact form, call, or email us.
We respond within 2 hours during business hours.

Do you offer out-of-hours support?

Yes — for urgent issues (extra fee may apply).

🌐 Remote Support

Is remote support safe?

Yes — we use secure, encrypted remote tools and disconnect as soon as the session ends.

What can be fixed remotely?

• Slow performance
• Software errors
• Email problems
• Windows issues
• Printer setup
• Malware scans
• Most non-hardware problems