Privacy Policy

Introduction

Ruickbies (“we”, “us”, “our”) provides IT support and repair services across Berkshire.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.

We are committed to handling your information securely and responsibly.

Data We Collect

We may collect the following information:

A. Information you provide

• Name
• Email address
• Phone number
• Address (for callouts or repairs)
• Device details (laptop model, serial number, issue description)
• Business details (if applicable)
• Payment information (processed securely by third-party providers)

B. Information collected automatically

• IP address
• Browser type
• Pages visited
• Time spent on the site
• Cookies and analytics data

C. Communication data

• Emails
• Support messages
• Service history

How We Use Your Data

We use your information to:

• Provide IT support and repair services
• Contact you about your booking or enquiries
• Send invoices, receipts, or service updates
• Improve our website and marketing
• Maintain security and prevent fraud
• Comply with legal obligations

We do not sell your data. Ever.

Legal Basis for Processing (UK GDPR)

We process your data under:

• Contract – to deliver the service you request
• Consent – when you opt into marketing
• Legitimate interests – business analytics, improving the website
• Legal obligation – tax, accounting, warranty records

How Long We Keep Your Data

We keep:

• Service records: up to 6 years (legal requirement)
• Email enquiries: 12 months
• Marketing consent: until you unsubscribe
• Repair history: as long as needed for warranty or support

Sharing Your Data

We may share your information with:

• Payment processors (e.g., Stripe, PayPal)
• Cloud services (email, ticketing tools)
• Accounting software
• Legal or regulatory authorities (only if required)

We never share your data with advertisers or third parties unrelated to service delivery.

Your Rights

Under the UK GDPR, you can:

• Request a copy of your data
• Ask us to correct incorrect information
• Ask us to delete your data
• Object to processing
• Withdraw consent (for marketing)
• Request data portability

To exercise any rights, email: technical.support@ruickbies.co.uk

Cookies

We use essential and analytics cookies to improve website performance.
You can adjust cookie settings in your browser at any time.

Data Security

We take appropriate technical and organisational steps to protect your data, including:

• Encrypted communication tools
• Secure storage
• Restricted access
• Secure deletion of old data

However, no internet system is 100% secure, and we cannot guarantee absolute protection.

Contact Us

Ruickbies Limited
Berkshire, UK
Email: technical.support@ruickbies.co.uk
Phone: 07503 355175